Policy & Terms
Shipping & Return Policy
Transparent policies to ensure a smooth shopping experience for you.
Shipping Policy
Inside Dhaka City
70 TK
Delivery Charge
24 - 48 Hours
Outside Dhaka
120 TK
Delivery Charge
3 - 5 Days
Order Processing
Orders placed before 5 PM are processed the same day. Friday orders are processed on Saturday.
Order Tracking
You will receive SMS updates on your order status. Contact support for real-time info.
Return & Refund Policy
Return Eligibility
You can return items within 3 days if you receive a damaged, expired, or incorrect product.
Non-Returnable
Opened packets or products with broken seals cannot be returned due to hygiene reasons.
Refund Process
Refunds are processed within 7 days via bKash/Bank Transfer after we receive the returned item.
How to Return?
Please record a video while opening the package for proof. Contact us on WhatsApp (+8801631234160) with the video to initiate a return.