Shipping & Return Policy
Fast delivery in Dhaka, and a simple promise: if your fresh items are not right, we make it right.
Shipping
Nikunja
39 TK
Delivery charge
Khilkhet
49 TK
Delivery charge
Other areas in Dhaka
59 TK
Delivery charge
Outside Dhaka
We have not started delivery outside Dhaka yet. When we do, we will announce it here and on our site.
How delivery time works
The time starts once your order is confirmed. Heavy rain, traffic or a festival rush can cause a short delay, and we will call you if that happens.
When the rider arrives
Please keep your phone on and check your items in front of the rider. If anything is wrong, tell the rider right away so it can be fixed on the spot.
Returns
Our vegetables, fruits and herbs are fresh and perishable, so the time to report a problem is short. Packaged items get more time.
Fresh & perishable items
Vegetables, fruits, herbs and other fresh items. If an item is rotten, damaged or wrong, show it to the rider and send it back, or contact us within 24 hours of delivery with a clear photo. We will replace it or refund it.
Packaged items
Spices, grains and other packaged groceries. You can return an unopened item in its original condition within 7 days. If it arrived damaged or wrong, we will replace or refund it.
What we cannot take back
Fresh items you simply changed your mind about, items that spoiled because of storage after delivery, opened packaged items that are not defective, and problems reported after the time limit.
Refunds
We refund the price of the affected item, and its delivery charge if the mistake was ours. Approved refunds are sent to the payment method you used, or by mobile payment for Cash on Delivery orders, within 3 to 5 working days.
How to report a problem
- 1
Check on delivery
Look at your items when the rider arrives and return anything wrong on the spot.
- 2
Contact us in time
Missed it? Message or call us within 24 hours (fresh) or 7 days (packaged) with your order number and a photo.
- 3
We replace or refund
Once we confirm the issue, you choose a replacement or a refund.
Our promise
Freshness is the whole point of TazaaMart. If you are not happy with an item, tell us and we will make it right.
Have a question about your delivery, return or refund? Write to us.
